FAQs

Yes. All the items at our site are 100% original and brand new. All our bags will come with the dust bag, serial number, authenticity card, etc. You can contact us if you need the original box. And we also offer a free heat stamp service for your purses.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
we use international ports to ship these Brand Bags
As per our shipping policy we take 3 - 5 business days to process your order and after that tracking of your order will be sent to you from where you can track your order. Once the Tracking is generated it needs 4 - 6 days to update. Once tracking is updated then your order will be delivered in the next 6-9 days after the update of tracking. Usually in 10 - 15 Business days your product delivers to you. As we use international ports to ship these Brand Bags and due to the increase of Covid-19. Flights have been decreased. Every shipping service is very slow nowadays that why shipping days may increase. It is not in our hand. we need your cooperation. we are working hard to give to the best services
Yes, we ship Free all over the United States of America. We run discounts and promotions all year, so stay tuned for exclusive deals.
We ship Monday through Saturday. We don’t ship on these holidays: New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas.
Shipping takes 6-11 days worldwide. A tracking number will be sent to you within 48-72 hours so you can track the progress of your order online. Please allow up to 5 days for the shipping company to update the information on their website. Shipping is Guaranteed.
If the items were damaged or defective upon receipt, please inform us immediately, our customer service representative will be ready to take care of your matter all the way.
Once we send the products, we will give you a tracking number, with which you can check your order online. We are also keeping an eye on your bags until they reach you.