FAQs

 

Where do you ship from and where do you ship to?

We are a US-based company operating with 10 fulfillment centers. We have warehouses in deference states of USA. All orders are shipped from the warehouse closest to the shipping address provided at checkout. However, we cannot promise an order will ship from a certain warehouse, as our team works as hard as possible to get orders out as quickly as they can, and stock may be limited in select warehouses. In this case, orders will ship from the warehouse that has sufficient stock.

 

How long will it be before I receive my order?

Normally, you should receive your order within 4-5 business days. Please allow additional time for heavy shipments. Please be advised that during the COVID-19, some orders may take up to 14 to be received due to limited transportation availability as a result of the ongoing COVID-19 impacts.

How can I track my order?

Once an order has shipped out, we will send you an email with the tracking number. Just copy the tracking number and go to the UPS, FedEx or USPS website, depending on who shipped your package, and enter in your tracking number for an update.

 

What should I do if the tracking number I receive is not working?

It can take up to 1-2 business days for the tracking number to be registered/scanned in the carrier’s system. This could prevent visibility to your shipment.
If two business days have passed after you receive your tracking email, and you are still unable to track the order, please Chat with Customer Care. The Customer Care Team can investigate and provide updated tracking information and order status.
 

 

Do you have free shipping?

 Yes, we FREE ship all over the United States of America. We run discounts and promotions all year, so stay tuned for exclusive deals.

 

What days do you ship?

We ship Monday through Saturday. We don’t ship on these holidays: New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas.

 

Will I have to sign for my package?

 Typically, we do not require a signature when we ship your package. However, we do require signature for packages over $500 in value. Also, there are instances when the delivery driver may decide to choose this option, which is at their discretion.

 

Do you ship internationally?

We do not ship to international locations.

 

What are the shipping charges for returning an order?

If you’re not completely happy with your purchase, please let us know and we’ll try to put things right, arrange an exchange, or issue a full refund of the purchase price. We will send you a free return shipping label and RMA # for all authorized returns on orders made in our online store